Monday, February 2, 2009

Windows Home Server McAfee Update Failure

Problem: The red WHS icon appears, declaring the WHS is critical, and Mcafee claims it hasn't updated or is unable to do so.

Solution: Run Windows Update on the WHS. Remote Desktop connect to the WHS and run Windows Update. After re-starting the server, the Mcafee issue should be resolved.

Sunday, February 1, 2009

Skype Failed to Connect

I had not used Skype on one of my desktops for about a year. I started the program, entered my log on credentials, and clicked connect. Skype reported it "Failed to Connect with the Server." The help messages strongly implied a router port issue. Since I use Skype without issue on my other desktops and notebooks, I know router ports are not an issue.

Solution: Install the latest version of Skype. Once I updated Skype, the connection problem went away.

The lesson: The simplest potential solution is usually the correct solution. Try the easier fixes first and you will likely solve the problem sooner.

Elluminate Connection Issues Resolved

My wife recently began using Elluminate to teach some of her college classes. The program is Java based and runs through a web browser. I could run the program on two other computers, but my wife's desktop.

Upon initiating the program, it could connect directly to the Elluminate.com server, but failed to authenticate. It produced the following error: " Timed out while waiting for the client. Try again? Yes, Cancel".

Elluminate telephone support suggested the problem was unopen ports on the router firewall. I suggested this wasn't the problem because Elluminate could in fact connect outside the router. It seemed the problem was a setting on the computer running Elluminate since it, the client, timed out in responding to the Elluminate server.

Solution: Updated the driver for my network card (Belkin N1 USB) and updated my Java software to the latest version. I also ran three registry cleaners (CCleaner, Glary tools, and Eusing, all freeware), and Mal-ware Remover (also freeware). I don't know if one or all these actions fixed the problem, but the problem is now resolved. The system authenticates immediately upon setup. I did not have to open any ports on the router.